- If a student misses or cancels a lesson/class or removes him/herself/themselves from tuition, regrettably Voiceworks Studio cannot refund or reschedule to a later date. If a teacher needs to cancel a lesson, the student will be provided with a substitute teacher or the lesson/class will be rescheduled to a later date. The teacher will endeavour to agree the alternative date and time for any missed lesson directly with the student where possible but the decision of the teacher as to when the re-scheduled lessons and classes will take place is final.
- Students are expected to attend classes punctually. Teachers are not obliged to make up time in the event that a student is late for class or misses the class, however, during the time the student is not in attendance the teacher will create a study plan for the student or will offer a live video call when possible.
- “During extenuating circumstances such as the lockdown period during the Covid-19 outbreak, Voiceworks Studio will reschedule an online lesson due to student cancellation once the student provides 24-hour notice. If the student fails to attend the rescheduled lesson offered the coach will instead use that time to create resources for the student such as video, audio or text but can not offer an additional reschedule”.
- All students must set up auto-payment for a monthly lesson subscription fee which will be deducted from the student/guardian’s account on the date of the first lesson and every 30 days thereafter. Students must give 30 days notice to cancel their lesson subscription. All students must pay in full in advance of a choir or group class. The failure to ensure that a payment method is in place prior to commencement of the first lesson will result in suspension of classes and tuition until the account has been settled.
- Voiceworks Studio reserves the right to alter, cancel or combine group classes or choirs when necessary and/or to change teacher or class allocations where appropriate for lessons, group classes and choirs.
- Students are required to bring all necessary equipment, instruments and materials necessary for lessons and tuition to class.
- Students and parents/guardians are expected to behave and conduct themselves in an orderly and respectful manner while at Voiceworks Studio and to show consideration for staff, students and others. Voiceworks Studio reserves the right to refuse to teach any student whose behaviour or the behaviour of parents/guardian causes annoyance, distress or offence to others. Persistent or serious offenders will have their tuition suspended or cancelled.
- Should a student, parent or guardian of the student wish to discuss progress or any other relevant issue with a teacher, this should be done at the commencement of the relevant lesson or class or at a time convenient to the teacher concerned.
Health and Safety:
- Students must not run within the building at any time.
- Specific health considerations (asthma, diabetes etc.) MUST be made known at registration and provisions are to be made as such.
- Voiceworks Studio, its employees, representatives and agents accept no responsibility for personal injury and/or loss and/or damage to personal property on the premises whether by fire, burglary, theft, evacuation or otherwise.Voiceworks Studio, its employees, representatives and agents are not liable for damages for cessation of operation and resulting cancellation of tuition and lessons due to earthquake, fire, flood, explosion, terrorist attack, plane crash or any other disaster outside of its control.
- There is no provision for supervision of students either before or after their lesson time. There is a waiting area to facilitate collection of students. However this is unsupervised. Students under 16 must be escorted to and from Voiceworks Studio by a parent or guardian over the age of 16.
- Students must supply Voiceworks Studio with their contact number and/or email address and the contact number and email address of a person who may be contacted in the event of an emergency. In the case of students under 18 years of age, a contact number, email and home address of student’s parent/guardian must be provided. Upon payment of tuition fees, the student agrees to the keeping of personal records on the password protected, cloud based databases, which will be mindfully maintained by Voiceworks Studio.
- Voiceworks Studio reserves the right and retains copyright to all appropriate promotional photographs or videos which may be taken of students on its premises.
- No personal details of students will be passed to third parties except the appropriate authorities without prior consent.