Terms & Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

TERMS AND CONDITIONS:

Voiceworks Studio Terms and Conditions

Last Updated: 21st November, 2025

Voiceworks Lesson Monthly Subscription: How It Works —

Lessons at Voiceworks Studio are charged via a monthly subscription of €114 which covers 4x 30 minute lessons, delivered weekly at your booked timeslot. Each subscription at Voiceworks is setup on ‘Week 1’ of our calendar and auto-renews at the same date each month, until a day in which you wish to cancel, or when our term concludes at the end of June.

Voiceworks Lesson Monthly Subscription: What It Includes —

(I). 4 x 30 minute vocal lessons delivered weekly at your booked lesson time by your chosen vocal coach

(ii). Access to the Voiceworks Studio Toolbox — an online folder full of useful voice exercises and warm-ups to aid in your practice at home

(iii). The ability to sign-up for our paid performance opportunities (subject to our performance participation terms, which are dependent on each event).

Joining the Voiceworks Lesson Monthly Subscription Mid-Cycle: I.e, Joining Week 2, Week 3, Week 4 of the Lesson Cycle Calendar—

If you join mid-cycle, we will send you a once-off payment link to cover the remaining lessons within that cycle at the following rates:

Week 2 = €90

Week 3 = €60

Week 4 = €30

Once the next billing cycle begins, if you are continuing lessons we will sendyou the subscription link for the €114 payment, which will auto-renew each cycle.

Missed Lesson Policy:

Any missed lesson by you or your teacher, will be handled in our Missed Lessons Policy which is outlined below.

(i). If you miss a lesson — If you cannot make your scheduled lesson time, the below options are available to you.

A — Video feedback: you can send your teacher a video (max 15 minutes) before your lesson time and your teacher will spend the scheduled lesson slot watching your video, and responding with feedback, homework or a video response.

B — Homework: your teacher will spend your scheduled lesson time detailing appropriate homework exercises to keep you practicing and on target for the week

Important note: Please give your teacher as much notice as possible if you cannot attend your scheduled lesson. Let your teacher know if you’d like to avail of feedback. Voiceworks Studio and our affiliate teachers are not responsible in accommodating rescheduled lessons from your original booking time. Most of our teachers are fully booked and cannot accommodate you with another free time slot. Feel free to of course ask, if it’s possible and suits the teacher, they may be able to reschedule the lesson with you. But this is not in our policy to do so. We thank you in advance for respecting your teachers time and availing of our missed lesson options.

(ii). If your teacher missed a lessons — On rare occasions, your teacher may miss a lesson due to illness or an emergency. The following two options are available to your teacher.

A — Lesson reschedule: Your teacher will offer you 2 alternative dates for your lesson. (Once the lesson is scheduled, if the student misses it, the student missed lesson policy applies.)

B — Teacher cover: your teacher may need to organise another teacher to cover their classes. Rest assured, this teacher is guaranteed to be Voiceworks quality approved.

Cancelling Subscription:

You can cancel your subscription simply by emailing us at info@voiceworksstudio.ie before your next subscription renewal date. Lessons will be cancelled for the forthcoming lesson cycle, and all lessons paid for in the current cycle payment of 114 euros will be delivered to you.

Dates of Lesson Cycle:

Lesson cycle dates are confirmed when making a booking, these will be specified to you in our booking process before payment is taken.

Refund Policy:

All bookings are subject to a 14 day ‘cooling off’ period. If lessons have taken place (including all within our ‘missed lesson policy’) during the 14 days, and the student/guardian wishes to cancel their subscription, they will still be liable for these lessons and will receive a partial refund for the remaining untaken lessons.

If members cancel within the 14 days of the date the contract was concluded and before any lessons have taken place, they will receive a full refund.

Voiceworks Studio must be informed of decisions to cancel by an unequivocal statement made via email to info@voiceworksstudio.ie before the 14 day ‘cooling off’ period ends.

If you are eligible for a refund (please see above) it will be made via the payment method used when booking.

Unfortunately, cancellations after the 14 day ‘cooling off’ period cannot be refunded and fees cannot be transferred to an upcoming lesson cycle.

Photos and Video Recordings:

Pictures and videos may be taken during lessons and performances for use on our social media and website for advertising and promotion. Photos/videos may also be taken by members of the public during any live performances. By signing up to lessons, you agree to have your image used in photos/videos and shared across social media and/or the website.

To remove your consent, please email info@voiceworksstudio.ie before your first lesson/performance.

Code of Conduct:

Voiceworks Studio is a safe and welcoming space for all to sing. We pride ourselves in creating a safe environment for both our students and our teachers.

All are welcome and we expect all students and staff to show kindness and respect to everyone within the Voiceworks Studio community, to the staff, and to the general public.

Voiceworks Studio does not accept any incidents of ‘inappropriate behaviour’ which includes but is not limited to: bullying, harassment, homophobia, transphobia, racism or sexism. Any instances of ‘inappropriate behaviour’ will be dealt with as quickly as possible and in this way.

A member of staff will be notified of this behaviour
A member of staff will speak directly and individually to all parties involved and collect a statement from all parties
A member of staff will create an action based solution, send it to all parties, and all parties must agree to follow the staff members solution
The staff member will have a 1 month follow-up meeting with all parties involved
If the offending party fails to agree to the solution, their membership to Voiceworks Studio will immediately be cancelled without a refund

Privacy and Data Protection:

Voiceworks Studio administrators and affiliate teachers will contact you via the email provided when booking with 1:1 lesson sign-up details, performance details, and with other Voiceworks Studio and Indie Choir related news. You can opt-out of all emails by emailing info@voiceworksstudio.ie

We respect your privacy and contact information is kept confidential. Voiceworks Studio does not share or sell contact or personal information with third parties or other companies.

Indie Choir is a part of Voiceworks Studio Ltd.

Updates to All Policies and Terms and Conditions:

All policies and Terms and Conditions are subject to change and may be updated at any time. We will endeavour to give advance notice of any changes but this may not always be possible. All queries and complaints can be emailed to info@voiceworksstudio.ie

VOUCHERS: Terms and Conditions

Gift Voucher Purchase:

In accordance to the Consumer Rights Act (2022), you have the right to a cooling off-period wherein a voucher can be refunded to the person who purchased provided it has not been used. This period, which lasts 14 days, allows you to cancel and get a full refund for a voucher purchased online without giving a reason. The 14-day period starts when you physically receive the voucher or the electronic voucher details. You must tell the seller in writing, such as by email, before the cooling-off period ends.
You can purchase vouchers by emailing us directly at info@voiceworksstudio.ie. Vouchers can be customised by spend amount over email communications with one of our office administrators. Once details of senders name, recipients name, personalised message (if any) and total amount on voucher are confirmed, the Voiceworks Studio administrator will send a payment link. Upon receival of payment, a voucher PDF will be emailed to you within 72 hours.
Payment will either be accepted through IBAN bank transfer or via Stripe payment link.
Please note, all vouchers follow the Consumer Protection (Gift Vouchers) Act 2019 and are valid for 5 years upon purchase date. Purchase date will follow the date payment is made for the voucher.

Gift Voucher Redemption:

Vouchers may be redeemed by emailing info@voiceworksstudio.ie directly.
In accordance to the Consumer Protection (Gift Vouchers) Act 2019, vouchers are valid for 5 years upon purchase date. This expiry date will be clearly printed on your voucher. If not used in this timeframe, Voiceworks Studio is not obliged to extend this voucher expiration date.
If gift voucher is lost and proof of purchase cannot be provided, Voiceworks Studio is not liable to replace it.
You may choose the singing teacher you would like to use your voucher with.
Gift vouchers are dependent on teacher availability. You have 5 years to find a suitable appointment slot with your chosen teacher.
You must use your gift voucher to book consecutive weeks: EXAMPLE, if you have a voucher for ‘1 Month of Singing Lessons’, this must be booked as a monthly held slot (4 x 30 min lessons) held weekly with your teacher.
Gift vouchers can only be used on the days that Voiceworks Studio is open: Tuesday. Wednesday, Thursday for in-person lessons in Cork City between 3pm-9pm, if for online lessons, more times may be available on different days of the week which can be checked with our office at info@voiceworksstudio.ie or viewed directy on our website at www.voiceworksstudio.ie
Once a lesson is booked, both our ‘student missed lesson policy’ and ‘teacher missed lesson policy’ apply. These are emailed to you on receipt of your booking.
Once you have booked in for lessons, you have agreed to our lesson terms and conditions viewable on our website at https://voiceworksstudio.ie/terms-conditions/