Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
- you can ask us to repeat the services if they are not carried out with reasonable care and skill, or get some money back if we can’t repeat the services;
- if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;
- if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘We’, ‘us’ or ‘our’ means Voiceworks Studio Limited; and
- ‘You’ or ‘your’ means the person using our site to buy services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email firstname.lastname@example.org (we will usually respond to emails Monday to Friday: 9 am to 5 pm);
Who are we?
Our VAT number is: we are not currently VAT registered.
The details of this contract will not be filed with any relevant authority by us.
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any services you also agree to be legally bound by:
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. The relevant key information is as follows:
2.2 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
3.3 You are welcome to record your 1to1 online lessons to review your lesson during the week. You will be responsible for the recording, downloading and storage of this lesson.
3.4 We may record private lessons for the purposes of your and the instructors training. Recordings of private lessons are kept private and confidential and will only be shared with you, any guardian and your instructor. These recordings will be made accessible to you via online cloud storage such as Google Drive. We take great care to maintain the security and privacy of these recordings.
4 Ordering services from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by selecting the services that you would wish to purchase and clicking the “book now” button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4.3 When you place your order at the end of the online checkout process (eg when you click on the “book now” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.6 If you are under the age of 18 you may not buy any services from the site.
4.7 Please direct any queries you may have to email@example.com unless you need to inform your coach that you will miss or be late for your lesson. You can contact your coach via Slack or their firstname.lastname@example.org if you need to notify your coach that you will be late or that you wish to cancel a lesson. All other queries for your coach must be asked during your lesson time and you cannot expect a reply from your coach outside of lesson times.
5 Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 5.5 and 5.6 below.
5.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email) using the contact details at the top of this contract.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
5.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
5.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 11 below.
6 Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:
6.2 We will reimburse you all payments received for the services detailed in clause 2.1.1(b) if you cancel the contract within 14 days, regardless of whether you have accessed these services within the 14 time period. Your access to these services will be terminated immediately upon receiving notice of cancellation.
6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7 Carrying out of the services
7.1 For the services detailed in clause 2.1.1 a (monthly subscription), we will provide 4 half-hour live zoom lessons during every monthly subscription cycle. In the event that we have to cancel a lesson we will, within 7 days of the cancelled lesson arrange a replacement session on a date within 28 days of the cancelled session.
7.2 The services detailed in clause 2.1.1 b (pre-recorded lessons) will be as detailed on the booking page
7.3 The services detailed in clause 2.1.1 c (group session) will be as detailed on the booking page
7.4 You must notify us of any health conditions (asthma, diabetes, etc.) at registration when making a booking.
7.5 If you have to cancel a lesson provided pursuant to clause 2.1.1 a (monthly subscription) or clause 2.1.1 c (group session) we are not able to refund or reschedule the lesson (this does not affect your rights under clause 5 above).
7.6 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
7.7 We do not provide services for a 2-week period over Christmas and for a 1-week period over Easter. The on-line booking calendar will show when these periods are.
7.8 If you arrange regular repeating sessions there may be some months where there is an extra lesson. In these cases, your coach may wish to take the extra week off and you will be notified of this ahead of time. However, if you missed a lesson because of a public holiday, your coach can use the extra week to deliver that missed lesson. If your coach wishes to proceed with your week 5 lesson even if you are not owed time then consider it a bonus lesson on us!
7.9 You are expected to attend lessons/classes punctually. Coaches are not obliged to make up time in the event that a student is late for class or misses the class.
8 Pre-Recorded Courses
8.1 All content included as part of the pre-recorded lessons (the Courses) provided under clause 2.1.1 b, such as text, graphics, logos, images, as well as the compilation thereof, and any software used in the Courses, is our property or the property of our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.
8.2 All related names, logos, product and service names, designs, and slogans are our trademarks or trademarks of our affiliates or licensors. You must not use such marks without our prior written consent.
8.3 Your participation in the Courses does not result in a transfer of any intellectual property to You, and, as a condition of participation in the Courses, you agree to observe and abide by all copyright and other intellectual property protection.
8.4 You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Courses’ content and resources. You hereby agree that You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Courses.
8.5 The Courses content is not for resale. Your participation in the Courses does not entitle you to make any unauthorized use of any content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without our express written permission. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to our intellectual property or our licensors’ intellectual property except as expressly authorized herein.
8.6 You hereby agree that any infringement of our intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the our intellectual property rights, your access to the Courses will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees.
9.1 We accept the following credit cards and debit cards: Visa and Mastercard
9.3 Your credit card or debit card will only be charged when press the “pay now” button on the website.
9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Stripe at https://stripe.com/docs/security/stripe
9.5 In the event that your card payment is declined, we will be under no obligation to provide the services and we will be entitled to charge a £10 administration fee.
9.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
9.7 The price of the services:
10 Nature of the services
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
11 If you have a problem with our services
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11.3 Please contact us using the contact details at the top of this contract if you want:
12 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13 Limit on our responsibility to you
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
13.2 We provide educational and informational resources that are intended to help you succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond our control.
13.3 You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether our clients or otherwise – applying the services we provide are no guarantee that you will be able to obtain similar results.
14.1 We will try to resolve any disputes with you quickly and efficiently.
14.2 If you are unhappy with:
please contact us as soon as possible.
14.3 If you and we cannot resolve a dispute using our internal complaint handling procedure let you know that we cannot settle the dispute with you
14.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
14.5 The laws of England and Wales will apply to this contract.
15 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.